This supplementary policy outlines our strict protocols for safeguarding telehealth consultations, sensitive health records, doctor interactions, and electronic prescriptions in compliance with modern medical privacy standards.
1. Telehealth & Video Consultation Privacy
All video and audio telemedicine sessions between patients and certified Ayurvedic practitioners on The Vaidyar are conducted across secure, encrypted transmission channels.
Live consultations are never recorded without explicit, prior written consent from both the patient and practitioner.
Consultation links and access tokens are dynamically generated and expire immediately upon session completion.
Third-party observers are strictly prohibited unless authorized for legitimate clinical training under formal patient approval.
2. Electronic Medical Records & Document Security
Medical history forms, uploaded diagnostic reports, dosage regimens, and consultation summaries constitute confidential electronic health records.
Uploaded medical documents are encrypted both in transit (TLS 1.3) and at rest on secured enterprise storage with restricted access controls.
Only the designated attending doctor and the patient possess authorization to view associated health records.
Health information is never shared with marketing aggregators or unauthorized third parties.
3. Payment Security & Financial Confidentiality
All transactions for appointment bookings, specialist fees, and medicine orders are processed through certified, PCI-DSS Level 1 compliant payment gateways (such as Razorpay and authorized banking partners).
The Vaidyar does not store complete debit or credit card credentials, CVV codes, or net banking passwords on its servers. Payment reconciliation follows strict institutional auditing requirements.
4. Session Management & Cookies
Our website employs essential, security-focused cookies to ensure authenticated access and maintain session integrity.
Session identification (Session ID: 3244992A3DB4ED97658C5812C0829012) is used exclusively to protect account access, prevent cross-site request forgery, and retain booking context during active visits.
5. Patient Data Rights & Support Contact
Patients retain the legal right to review their consultation history, download prescribed health notes, update account particulars, or request deletion of personal identifiers from our records.
For inquiries or formal compliance requests regarding your personal health information, please reach out to our dedicated privacy desk at info@thevaidyar.com or visit our Contact Us page.
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